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How to register to be able to apply for the priority online shopping slots:

Get coronavirus support as a clinically extremely vulnerable person

Register with this service if either:

  • you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus
  • you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’

You have one of the listed medical conditions if you:

  • have had a solid organ transplant
  • have any cancer and are getting chemotherapy
  • have lung cancer and are getting radical radiotherapy
  • have cancer of the blood or bone marrow, at any stage of treatment – for example, leukaemia, lymphoma or myeloma
  • have any cancer for which you’re getting immunotherapy or other continuing antibody treatments
  • have any cancer for which you’re getting a targeted treatment which can affect the immune system – for example, protein kinase inhibitors or PARP inhibitors
  • have had bone marrow or stem cell transplants in the last 6 months, or are still taking immunosuppression drugs
  • have a severe respiratory condition – including cystic fibrosis, severe asthma or severe COPD (Chronic Obstructive Pulmonary Disease)
  • have a rare disease or inborn error of metabolism that significantly increases your risk of infection – for example SCID or homozygous sickle cell
  • are getting an immunosuppression therapy that’s sufficient to significantly increase your risk of infection
  • are pregnant, and have a significant congenital or acquired heart disease

‘Shielding’ means not leaving your home and minimising contact with other members of your household.

You’ll be able to ask for help if you need it – for example, with getting essential supplies or your basic care needs.

You can register yourself, or on behalf of someone else.

Volunteer cards are also available at :

 M&S We’re All in this Together E-Gift Card – a simple way for customers to provide payment without exchanging cash or their card.

Simply select the amount you need on your E-Gift Card based on your shopping list.

Add the E-Gift Card to your basket and checkout by signing into your account.

Enter your email address or your volunteer’s – you will then receive a barcode, which your volunteer can scan at our self-checkouts in store. Alternatively, they can read the 30 digit E-Gift Card code to our colleagues at the till.

Waitrose has launched an e-gift card to help NHS volunteers shop for elderly, vulnerable and anyone self-isolating during the Coronavirus crisis.

Those who are unable to leave and venture out to the shops can buy a volunteer shopping e-gift card online, which is then emailed directly to friends, neighbours and any volunteers to use on their behalf in Waitrose stores across the UK.

The card can be loaded with £10 denominations up to a maximum of £500. The voucher has been designed to help provide those most in need with a safe, contact-free way to get others to pay for their shopping, without having to take cash out or share any personal bank details.

Customers will also have online access to check the remaining balance of their e-gift card to keep track of any spending.

 Morrisons recommend buying vouchers from their stores

 More advice on how to pay volunteers helping with shopping from Which:

Here are a few other updates  from Supermarkets on the attached spreadsheet, please check with the individual stores as details are changing daily:

New opening times at most stores

Emergency workers and Blue light card holders are now eligible for early access in some stores: To apply for a Blue light card which is for emergency services, Armed forces, Veterans, Social care workers, First responders, St John’s Ambulance. To apply:

10% discount for the next 12 weeks for NHS staff until 12th July 2020 at Morrisons

Please do show your ID when visiting any store for priority access, discounts etc.

Food delivery boxes are now available from different stores for those that are Vulnerable and Elderly 

Asda Volunteer Shopping Card
Let’s make tough times that little bit easier …
Not being able to get to the shops for your essentials is hard. Especially in the current situation. That’s why we’ve created the Volunteer Shopping Card, the cashless – and less stressful – way for people to help get the shopping in. Ideal for those who might be self-isolating, older or medically vulnerable, the Volunteer Shopping Card provides a contactless, safe and secure way to allow others to shop for them.

If you have to stay at home
The Volunteer Shopping Card is great because it’s easy to:
  • buy online
  • send to your volunteer or print and leave for them in a safe place
  • stay secure—no bank or credit card details are exchanged
  • be safer as you’re not handing over cash
  • Can be topped with extra funds online

If you’re volunteering
The Volunteer Shopping Card is ideal because:
  • you’re not exchanging cash
  • you’re still able to help, whilst minimising risk for you both
  • you don’t need to know the person’s bank or credit card details
  • you can use the card contactlessly in-store using a barcode

How it works
The Volunteer Shopping Card can be bought easily online
It can then be emailed to the volunteer or printed out and left in a safe place for the volunteer to pick up
The volunteer then shops using the card, makes the payment using the barcode in store, and leaves the shopping in a safe place
So easy, so why not try it today! Get your Volunteer Shopping Card NOW


To help people shop for others easily, we will be introducing a new volunteer gift card and online voucher in the next week or two. More information on this soon.

Dear Colleagues

New Anglia Local Enterprise Partnership have created a temporary jobs page on the LEP website that you may wish to bring to the attention of your students.  The page compiles vacancies with organisations who are trying to recruit additional staff in order to continue to operate during the current Covid-19 situation across the East Anglia region.

Vacancies include those at supermarkets, such as Tescos, Morrisons, Aldi and East of England Co-op; food producers such as Bernard Matthews; various vacancies in the care sector, and fruit and crop picking and packing.

Coronavirus Information for Single Parents

We know many single parent families are worried about the impact of the coronavirus, also known as COVID-19, on their families. This page collects together information that is especially helpful to single parents.

 You can also read:

 For practical advice, you can contact our expert advisers on our Single Parent Helpline. Our helpline will continue to operate as normal and information on the opening hours is available here. Please understand we are receiving a lot of calls so it may take a long time to connect you.”

MindEd is a free learning resource about the mental health of children, young people and older adults.

“MindEd for Families – children and teens

Are you a parent or carer who is concerned about the mental health of your child or teenager? Do you just want some hints and tips on parenting? MindEd for Families has advice and information from trusted experts and will help you to understand what problems occur, what you can do to best support your family, and how to take care of yourself. MindEd for Families is written by a team of specialists and parents, working together. You do not need to register to use these resources.

For Older People

Are you concerned about the mental health of an older family member, parent or grandparent? Or are you concerned about your own mental health as you get older? MindEd for Families has advice and information from trusted experts and will help you to understand what problems occur, what you can do to take care of yourself, and your family. MindEd for Families is written by a team of specialists and older people, working together. You do not need to register to use these resources.”

Cambridgeshire and Peterborough Safeguarding Adults and Children Partnership Board

Safeguarding advice for Volunteers 


COVID-19    Information in Community Languages is the definitive source of up-to-date guidance, in plain English

Written Information:

Doctors of the world – written information in 36 languages with more being added

Public Health England (a smaller range of languages and Easy Read)

Roma Support Network has this video on their website  – but also refer to DOTW .

Migrant Information Hub – COVID-19 Information for Migrants in Yorkshire and Humber:   includes brief key stay at home messages in different languages

Spoken information:

Ask Doc BAME Health organisation in Greater Manchester has developed spoken covid-19 advice based on NHS England advice.   New languages shared via Twitter @askdoc1.  You are more than welcome to share these resources:

Peterborough City Council have produced these spoken versions of the current stay at home advice in different languages (and they have been shared by Bradford Council too)

Arabic – Coronavirus (COVID-19) public health message

Chinese – Coronavirus (COVID-19) public health message

Farsi – Coronavirus (COVID-19) public health message

 French – Coronavirus (COVID-19) public health message

Gujarati – Coronavirus (COVID-19) public health message

 Latvian – Coronavirus (COVID-19) public health message

 Lithuanian – Coronavirus (COVID-19) public health message

 Polish – Coronavirus (COVID-19) public health message

Portuguese – Coronavirus (COVID-19) public health message

Punjabi – Coronavirus (COVID-19) public health message

 Romanian – Coronavirus (COVID-19) public health message

Russian – Coronavirus (COVID-19) public health message

Shona – Coronavirus (COVID-19) public health message

Slovakian – Coronavirus (COVID-19) public health message

Spanish – Coronavirus (COVID-19) public health message

Swahili – Coronavirus (COVID-19) public health message

Tefug – Coronavirus (COVID-19) public health message

Urdu – Coronavirus (COVID-19) public health message


Race Equality Foundation Blog about BAME people and COVID-19

Muslim burials of COVID-19 deceased:

An infographic has been produced with guidance around Muslim burials for those who passed away due to COVID-19. This includes guidance on who should attend and social distancing. Please share.

Easy Read and BSL Information about COVID-19: Hand washing guidance in Easy Read, Larger Print and BSL Easy Read version, including the recent Stay at Home rules


BSL Self Isolation advice from Public Health England:

Free to access Easy Read and British Sign Language interpreted information and video from Braford Talking Media

Bradford Talking Media have produced easy to read and British Sign Language interpreted material, audio files and video resources about social distancing, Covid-19 symptoms, social isolation and looking after your mental health during isolation. They are free to access and can be used to support service users and their families who have hearing impairments, learning disabilities or anyone who needs information in an easy to read format.

Information for other groups of people

·         NHS advice on coping with stress and ten tips to help if you’re worried about coronavirus

·         Mental Health Foundation advice on looking after your mental health during the Coronavirus outbreak

·         Age UK Coronavirus information hub and practical ways you can help older people

·         Campaign to end Loneliness blog on Coronavirus and Social Isolation

·         Mental health charity’s Mind’s guide to Coronavirus and your wellbeing

·        Alzheimer’s Society has produced information about COVID-19 for people affected by dementia

·       Maternity Action have produced some useful COVID-19 FAQs about rights and benefits during pregnancy and maternity

·       The Children’s Commissioner has produced some resources for children:

·       Public Health England has produced information about COVID-19 and Domestic Abuse

·       NHS England/Improvement’s guide to caring for people with Learning Disability, Autism or both during the COVID-19 outbreak

Update from DWP 16/04/2020

DWP Partnership news wc130420

Morrisons telephone shopping has launched new services:
Morrisons Customer Services team have set up a dedicated elderly and vulnerable phone line for those customers to place an order over the phone.
They can choose from a Food Box (please see the link)
Place an order from a selection of 45 essential groceries for doorstep delivery. You can add pet food etc to the order. (this is not online at the moment).
The order is then matched to a local store who picks the order and delivers it directly to the customer the following day.
This will be available in all stores from today!
If you have friends or family in need of this help and are unable to shop instore, please ask them to call 0345 611 6111 and select option 4 to order a Food box or 5 to place an order for Doorstep delivery.
The order will take 24 hours to process, and payment will be taken through a contactless card by the delivery driver. No contact with the driver will be made and the machine will be placed on a wall etc for people to put their cards  into.
This service is available 8-4pm Mon-Friday excluding bank holidays

Cambridgeshire & Peterborough Safeguarding Adults & Children Partnership Boards -COVD19 Briefing:

Safeguarding Board Covid-19 Briefing

Safeguarding Board guidance page:

COVID-19 Information

Advice on pet care and volunteer dog walking

Dog Walker Advice Sheet

Volunteers PPE guidance